Ticket Cancellation

Cancellation of metro tickets is subject to the policies of the respective metro operator. Not all metro lines or operators support ticket cancellation. Where cancellation is supported, refunds will be processed to your original payment method as per the metro operator's cancellation policy. Oliver does not independently determine cancellation eligibility or refund terms — these are set by the respective metro authority. Some tickets may be non-refundable; this will be indicated before you confirm your booking.

Cancellation Fees

Any cancellation charges are as determined by the metro authority and displayed at the time of cancellation. Oliver does not levy any additional cancellation fee beyond what the operator charges. Cancellation charges, if applicable, will be deducted from the refund amount before it is credited to your payment method.

Refund Timeline

Once a cancellation is confirmed by the metro authority, the refund will be initiated to your original payment method. Refunds typically take 5–7 business days to reflect in your account, depending on your bank or payment provider. If a refund has not been received within 10 business days of cancellation confirmation, please contact us at the details below.

Payment Failures

If your payment was debited but the booking was not confirmed (due to a network error, operator failure, or any other reason), the amount will be automatically reversed to your original payment method within 3–5 business days. No action is required from your side. If the reversal does not occur within this period, please contact us.

Contact

For any refund-related queries, cancellation requests, or payment issues, please reach out to us: